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Car Accident Attorney Tips on How to Talk to an Insurance Adjuster

Hiring a car accident attorney after suffering injuries in a crash can be a smart move, but with everything going on, you might not get a chance to contact a law firm right away. Insurance adjusters tend to act quickly, however, so you may get a phone call quite soon.

If that happens, how should you handle the conversation?

First off, remember that the adjuster works for the insurance company – which means they don’t have your best interests in mind. Anything you say could affect the value of your personal injury claim, so you’ll need to be careful. Here, the experienced car accident attorneys at William R. Rawlings & Associates share their top tips for dealing with insurance adjusters.

Do you need a lawyer for a car accident claim

Be Polite and Professional

You may upset about the car accident and the injuries you’ve suffered, but lashing out at the insurance company’s representative won’t benefit your personal injury claim in any way. Better to remain calm and courteous, as keeping your cool can help you maintain control of the conversation.

Provide Limited Information

The insurance adjuster you speak with will likely try to get you to give a statement about the accident. Politely refuse to discuss anything about the car crash, other than basic facts regarding where and when it occurred and the identities of any witnesses. If the representative pushes you to answer, simply say that your investigation is ongoing and that you’ll share more details at the appropriate time.

Don’t Discuss Your Injuries

You can expect the insurance adjuster to inquire about the nature and severity of the injuries you sustained in the accident, but refrain from revealing any information about your medical condition. It may be days or even weeks before you know the full extent of your injuries, and a premature statement that isn’t accurate could reduce the value of your personal injury claim.

Take Notes While You Talk

Your car accident attorney will want to know about your phone call from the insurance adjuster. Jot down the information you provide and any you receive during the course of the conversation, and take note of any requests made. Before the call ends, make sure to get the name and telephone number of the person you’re speaking with and the insurance company they represent.

At William R. Rawlings & Associates, we provide legal representation to car accident victims in Utah, Idaho and California. And since we’re former insurance adjusters and insurance company attorneys, we know their tactics – and how to gain the advantage in negotiations.

Turn your personal injury claim over to our law firm, and we’ll make every effort to help you get the maximum in financial compensation. To schedule a free, no-obligation consultation with an experienced car accident attorney, contact William R. Rawlings & Associates today.

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